Bob Neudecker is the founder and president of Ten5 CRM, which specializes in consulting, implementation and training for and Zoho CRM, two of the most popular web-based CRM applications. Bob helps small businesses manage their sales, marketing and customer service using a CRM system as the hub to send highly targeted marketing campaigns, track customer communications and follow-ups, and gain visibility to make effective business decisions through accurate metrics and reporting. When not at his desk, Bob takes advantage of Vancouver’s easy access to skiing and water sports with his family, as well as kitesurfing at Squamish and tropical locales whenever possible.Download this episode (right click and save)